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Automotive Service Advisor

Company

Sheehy Auto Stores

Location

أبو ظبي, أبو ظبي

Type

Sheehy Nissan of Glen Burnie

Responsibilities


  • Attitude is everything—greet service department customers promptly and courteously

  • Listen to each customer and articulate repair needs to techs

  • Present recommended/additional services using low-pressure, high-integrity methods

  • Provide accurate estimates of repair/maintenance costs

  • Adherence to dealership policy on customer vehicle care and operation

  • Follow up on each repair and keep customers informed of the progress

  • Sell and manage extended warranties

  • Inspect repair quality and ensure that all work is complete

  • Notify customers when vehicles are ready for pickup

  • Review and explain repairs and associated costs to customers

  • Handle minor customer concerns and complaints

  • Keep the Service Manager informed of all problems and potential problems

  • Maintain Customer Satisfaction Index (CSI) scores by dealershi...

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