Role Purpose

• Support Customer Service Strategy within the UK network
• Implement and ensure the Genesis Customer Service Strategy
• Support customers and internal functions (Sales, PR/Fleet)

Role Scope / Responsibilities

• Act as the main contact for customers for all aftersales needs
• Provide outstanding customer service
• Work with Genesis Personal Advisors and service centres to manage bookings, logistics and mobility needs
• Work with bodyshop and roadside assistance suppliers
• Support customers with vehicle concerns when required
• Support parts and accessories processes between GMUK and service centres
• Manage service documentation between service centres, GMUK and customers
• Support PDI activities and accessory fitment
• Support and administer warranty claim processes
• Drive continuous improvement in product quality ...