Automations & Chatbot Specialist

Company

Medium

Location

santa fé, santa fé

Type

Full-time

            What you will do  Review chatbot performance data to identify trends and areas for improvement, adjusting workflows as necessary to optimize efficiency. 
Optimize workflows by identifying areas for improvement through thorough data analysis and industry benchmarking. 
Implement strategies to enhance customer satisfaction and streamline operational processes. 
Collaborate with cross‑functional teams to troubleshoot and resolve any technical issues related to chatbot performance. 
Contribute to the strategic development of chatbot systems by providing data‑driven recommendations for improvement. 
Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction. 
Work on improving internal documentation and proposing new tools or processes to streamline operations. 
 What you will bring  2+ years of experience working with chatbots or automation sys...
        

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Automations & Chatbot Specialist

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