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Primary Responsibilities:

• Manage patient communications and administrative tasks, including phone calls, scheduling support, prior authorizations, benefit verification, and chart preparation
• Support hearing aid services, including entering audiogram data, assembling devices, and preparing fitting documentation
• Oversee and assist with the hearing aid walk-in repair program for patients needing quick service
• Manage inventory and ordering, including receiving shipments and placing new or replacement orders
• Process hearing aid exchanges and returns
• Perform weekly calibration of audiology equipment to ensure accuracy and readiness