Position Summary:
The Audience Services Supervisor, reporting to the Audience Services Manager, is responsible for daily supervision and guidance of the Audience/Patron Services team, primarily ensuring that the level of customer service maintains a high standard over the phone, online, and in person.
Position Elements:
* Supervise and monitor the daily activities of the Audience and Patron Services Representatives.
* Monitor productivity and performance of customer service representatives to observe employee demeanor, technical accuracy, and conformity to company policies.
* Conduct monthly call reviews of Audience and Patron Services Representatives while training and coaching them for success.
* Assist in scheduling staff to cover hours of operation.
* Prepare daily sales, customer service issue, call volume, and other reports as necessary.
* Ensure successful inbound sales, cor...