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Asst. Team Leader service desk

Company

Mphasis

Location

Pune, Maharashtra

Type

Full Time

Job Description

Role: Asst. Team Leader - Service Desk

Location: Pune

Minimum Education

Any Graduate + ITIL certified

Skills

  • Analytical skills
  • Effective Business Communication
  • Coaching skills
  • Operations Management
  • SLA Management
  • MS Office
  • Operational knowledge of contact center platform and ITSM tool
  • Performance Management skills
  • Conflict management skills
  • Capacity management
  • Presentation skills
  • Training need identification

    • Technical Skills

  • Client Technical Service Awareness – Intermediate
  • Technical Troubleshooting - Account Management/password reset - Advance
  • Technical Troubleshooting - OS – Advance
  • Technical Troubleshooting - End Devices - Advance
  • Ticketing Tool – Advance
  • MS Office – Intermediate
  • Contact center platform operating skills – Intermediate
  • Contact center pl...

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