Cloudbeds seeks an entry‑level Website Support Specialist to provide customer support and collaborate with website designers on customer projects using industry‑standard platforms such as Wix, Squarespace, WordPress, and custom builders.
What You Will Do - Manage support tickets and perform live customer assistance while maintaining SLA requirements.
- Maintain task and record management systems related to website services.
- Communicate with customers via video, email, and voice calls to clarify needs and update on progress.
- Facilitate scoping, content collection, and revision calls, coordinating requirements with designers.
- Gather property and website details, organize information for design reference.
- Oversee multiple account timelines, set priorities, and meet deadlines with designers.
- Ensure website builds meet quality standards and client expectations.
- Assist customers with domain acquisition, DNS upda...