Talent Lifecycle Delivery Services Associate – Malaysia

Amgen is hiring a Talent Lifecycle Delivery Services Associate in Malaysia to support HR functions across the JAPAC region.

Responsibilities

• Ensure inquiries are managed and customers are serviced according to service level agreements and local & global policies.
• Process HR transactions in accordance with global processes.
• Act as the dedicated point of contact for staff, managers and local HR in designated countries.
• Provide subject‑matter expertise and maintain our knowledge base.
• Deliver excellent customer service for HR transaction initiation in Workday per SLAs.
• Troubleshoot complex system inquiries and identify solutions.
• Support staff and managers on accessing and using Global HR self‑service tools, Reward and Recognition systems, and policies.
• Represent HR Connect in designated countries, providing training an...