Associate SOC Engineer (Data Loss Protection)

Company

Ensign InfoSecurity

Location

singapore, singapore

Type

Full-time

            Responsibilities  Provide day-to-day end user support of a Secure Service Edge solution in a 24/7 staffed operations 
Ensure all user reported incidents and user enquiries are properly tracked, escalated and with proper closure 
Perform end-to-end incident management, troubleshooting and resolution, adhering to SLA 
Escalate incidents to L2 engineer or vendor support when required 
Raise Change Requests for configuration changes 
Manage agent software upgrades and rollout 
Process and fulfill Service Requests in accordance with SLA 
Monitor health of the solution 
Monitor and respond to system alerts 
Work closely with Operation Lead to ensure tasks are executed 
Maintain existing operational documentation to ensure that changes are captured 
 Requirements  Diploma or Degree in Information Technology or related discipline 
Good knowledge in End U...
        

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Associate SOC Engineer (Data Loss Protection)

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