Help AG is looking for a talented and experienced Associate Security Engineer who will work closely with Help AG’s Managed Security Controls unit. This is a fantastic opportunity to gain hands‑on experience in network security, identity management, and endpoint protection technologies. You’ll work alongside experienced engineers and contribute to real‑world projects that protect enterprise environments.
Responsibilities - Assist in responding to technical support inquiries related to Network Security products (Firewalls, email security, DLP solutions, Broadcom IGA, Symantec EDR, etc.)
- Help analyze and troubleshoot basic technical issues under the guidance of senior engineers.
- Document support cases, troubleshooting steps, and resolutions in the ticketing system.
- Collaborate with team members to escalates complex issues and learn from their expertise.
- Participate in knowledge base creation and maintenance for common issues a...