The Associate, Retail Channels (Migration) provides direct support and communication to retail channels and supports strategies and initiatives to further the adoption of digital channels among customers. This on-site position is based at Oriental Center in San Juan, PR, and requires rotation across branch locations according to business needs.


MAJOR DUTIES & RESPONSIBILITIES:
+ Deliver proactive and dynamic customer service. Demonstrates a positive and helpful attitude toward customers (internal and external).
+ Refer customers to the digital channel options according to the customers’ needs.
+ Support the definition and development of digital channels adoption strategies for existing and new clients.
+ Visit physical channels to provide feedback and communicate defined strategies related to digital channels adoption.
+ Throughout direct observation of clients and customers’ conduct, apply gained insights/data to create pitch-perfect digital briefs and cu...