Associate Program Manager (Job Number: )
Primary Location: ON-Mississauga
Employee Type: Full-Time
Pay Rate From: $67,200
Pay Rate To: $84,000
Reporting to the Program Manager, the Associate Program Manager is responsible for undertaking the management, planning, and implementation of the Patient Support Program, including managing the day-to-day activities of the Nurse Case Managers (NCM) and the Reimbursement Specialists (RS). Additional responsibilities include education and training of new NCMs & RS team members, process development and improvement across Canada, and ensuring team performance by reviewing weekly and monthly KPI targets. The Associate Program Manager acts as the main contact for all escalations from the team and provides timely resolutions and responses to operational inquiries.