Learner support, guidance, and empathy: provide learners with a positive experience and personal attention in inbound and outbound interactions.

Team support and growth mindset: engage in larger team dialogue and brainstorming to improve team performance in a meaningful way, drive process improvements, and ability to provide learners highest quality experience. Participate in initial training, ongoing team training, and focus groups to provide feedback on improvements. Engage in the coaching process for improvement.

Problem solving and solutions focus: Proactively assess learner needs to assist them in making fully informed decisions about their financing plans.

Financing knowledge and expertise: assist learners in understanding and utilizing their financing plan to enable the most direct path to program completion. Provide financial literacy including but not limited to responsible borrowing, repayment, feder...