What success looks like in this role:

• Gains familiarity with Technical Writing concepts, practices tools and methodologies.
• With guidance, writes and maintains documentation for routine or moderately complex products and features; specific duties may include:
 o Collaborating with product, engineering, service delivery and other technical staff to acquire product and feature information,
 o Researching and translating technical information into manuals and/or web-based documents,
 o Taking complex technical information and simplifying it for colleagues and customers with nontechnical backgrounds,
 o Writing, editing and proofing hardcopy and online documents for accuracy and consistency,
 o Ensuring all deliverables are technically and operationally accurate, and
 o Creating detailed and precise, step-by-step instructions that are easy to follow.
• Learns products and product domains through study of reference materials and interacti...