Associate Director, Service Delivery

Candidate Profile

• Must be a seasoned Senior Leader or Associate Director/Director.
• Experience in supporting a Telecommunications industry is highly advantageous.
• Expertise in supporting a Chat program an advantage.
• Experience in Sales a plus.

• Proficient in business financials, service level management, revenue forecasting
• Proven track record in driving NPS and CSAT improvements.
• In-depth knowledge in project planning, delivery, and operations
• Strategic thinker with demonstrated ability to influence
• Proven ability to lead teams in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment.
• Proven experience in Account Management and Transformation.
• Proven experience of managing operations within a contact centre environment
• Experience managing P&L...