🍁 SearchCanadaJobs.com

Associate Director Outbound Sales Operations (all genders)

Company

HelloFresh

Location

Berlin, Berlin

Type

Full-time / Standard

JOB DESCRIPTION

The role


We're looking for an experienced and strategic leader to drive our global outbound reactivation operations and optimize the performance of our international BPO partner network. In this role, you'll shape scalable operational strategies, enhance customer reactivation outcomes, and collaborate with cross-functional stakeholders to deliver exceptional customer experiences while improving efficiency and reducing acquisition costs. If you're passionate about operational excellence, call center optimization, and leading global partnerships, we'd love to hear from you.

What you’ll do

  • Define and implement the global outbound reactivation operations strategy to drive customer reactivation and revenue recovery while lowering customer acquisition cost (CAC).

  • Oversee the performance of global reactivation BPO partners, ensuring strict adherence to critical KPIs, SLAs, and performance metrics...
  • 🍁 Ready to Apply?

    Take the next step in your Canadian career

    Apply Now