Our client is a human-led, tech-powered delivery hub focused on solving complex challenges for global clients. It combines deep expertise with cutting-edge technology to drive innovation, operational excellence, and positive societal impact.

Role Overview

The Associate Director: KYC Lead  Centre for African Territories is a pivotal leadership role responsible for overseeing the Know Your Customer (KYC) operations across multiple African regions, with an emphasis on optimizing workforce planning, capacity management, data analytics, and operational metrics. The role requires deep expertise in compliance, legal operations, and professional service environments, with a strong focus on maintaining high standards and adherence to service level agreements (SLAs). The position also entails engaging with senior partners and directors, requiring exceptional communication skills and resilience in high-pressure environments.