Title: Associate Director, Client Success

Reporting to: Director, Client Success

Location: Onsite, Lahore

The Associate Director – Client Success is a strategic leadership role responsible for designing, scaling, and optimizing the Client Success operating model across the organization. This role goes beyond execution and focuses on building systems, structures, and strategies that drive predictable client outcomes, retention, and expansion.

You will partner closely with senior leadership to define the future of client success, while ensuring operational excellence through strong leadership of the Client Success organization.

Key Responsibilities

1. Client Success Strategy & Operating Model

• Define and evolve the end-to-end Client Success strategy across onboarding, adoption, retention, and expansion
• Design scalable operating frameworks aligned with business growth goals and client lifecycle maturity
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