Assoc-Technology Risk & Control

CDMX, Mexico(Hybrid)

**Job Description**

We are seeking an experienced IT Service Management professional to support the governance, oversight, and continuous improvement of our Incident, Problem, and Change Management processes. This role is responsible for ensuring these critical ITSM disciplines operate within established policies, controls, and regulatory requirements while driving consistency, accountability, and operational excellence across technology teams.

The successful candidate will partner with technology, risk, audit, and business stakeholders to establish process standards, monitor compliance, assess process effectiveness, and identify opportunities for continuous improvement. This individual will serve as an operational specialist for Incident, Problem, and Change Management governance, ensuring controls are appropriately designed, documented, tested, and sustained.

**Responsibilities**