Principle accountabilities

Customer Experience

• Responsibility for delivering a premium, proactive and innovative workplace experience to customers.
• Strengthen relationships with our existing customers by proactively engaging with them and listening to their needs, whilst striving to exceed customer expectations. 
• Lead by example in delivering a professional, focused service, resulting in customer loyalty and repeat business.
• Contribute to the annual customer survey process, taking responsibility for creating and implementing any resulting action plans.
• Position Landsec as the partner of choice.
   

Financial Management

• Responsibility for the management of financial and commercial risk, setting of budgets and controlling finances within budget parameters.
• Regular reporting to customers (and the business) on progress against forecast.
• Ownership of...