Job Title: Assistant Vice President – Business Training
Reporting to: Global Head Training
Work Location: Bengaluru EC First Phase - Work from Office
Team Size: Management / Leadership Role
Job summary
Business Training leadership role , not an L&D, Communication, or V&A-focused position. We are specifically targeting candidates with:
Strong Business Training experience within CX Voice environments (no domestic campaigns)
A minimum of 20+ years of experience , with at least 3+ years at the Sr. Director / AVP level within the same organization
Proven P&L ownership , with a clear track record of driving cost optimization and margin improvement
Demonstrated experience in driving technology/AI-led transformation to enhance learning effectiveness and business outcomes.
Duties and responsibilities
1. Training Strategy & Leadership
Define and execute a global training strategy aligned with business objectives, client requirements, and operational KPIs.
L...