Management and follow-up of Customer Services
Contribute to your team’s effort in managing services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.)
Ensure follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, Repair requests) by setting up follow-up routines in the schedules of your team.
Be a real partner to sales team to optimize and simplify the back-office follow-up of those services.
Performance follow-up and continuous improvement on Customer ServicesBe responsible for the business performance of all service-related operations: