Assistant Store Manager (Mandarin Speaker)

Location: Tun Razak Exchange, M14, Malaysia

Key Responsibilities

• Assist the Store Manager in managing the overall daily operations of the outlet.
• Supervise and lead frontline teams, including Service Crew, Cashiers, Receptionists, and Supervisors.
• Ensure compliance with company SOPs, operational standards, and service quality requirements.
• Monitor outlet performance, customer satisfaction, and daily operational efficiency.
• Handle customer feedback, complaints, and service recovery professionally.
• Support the achievement of sales, membership, and operational targets.
• Assist in staff recruitment, onboarding, training, scheduling, and performance management.
• Conduct daily team briefings and ensure effective communication across departments.
• Monitor inventory levels, operational supplies, and outlet facilities.
• Coordinate communicat...