Assistant Spa Manager - ZIVA Madeira

Position Overview

We are seeking a passionate and service-oriented Assistant Spa Manager to support the daily operations of our spa facility. The successful candidate will assist in leading the spa team, ensuring exceptional guest experiences, maintaining operational standards, and supporting revenue and performance objectives.

Key Responsibilities

• Support the Spa Manager in overseeing daily spa operations and service delivery.
• Supervise, coach, and motivate spa therapists and front desk staff.
• Ensure exceptional guest satisfaction through personalized service and prompt issue resolution.
• Assist with staff scheduling, training, and performance management.
• Monitor appointment bookings, retail sales, and service productivity.
• Ensure compliance with health, safety, hygiene, and spa operating standards.
• Support inventory management and coordination ...