Responsibilities

• Oversee daily front office spa operations ensuring smooth service delivery and high guest satisfaction
• Support the Spa Manager in implementing SOPs and maintaining brand standards across all spa areas
• Supervise spa reception and guest service teams ensuring efficiency, professionalism and consistency
• Monitor appointment scheduling ensuring optimal yield management and booking efficiency
• Conduct daily operational checks to ensure cleanliness, safety and presentation standards are met
• Act as Manager on Duty in the absence of the Spa Manager when required
• Ensure exceptional guest service is delivered at all touchpoints, including VIP and repeat guests
• Personally handle guest feedback, concerns and complaints with professionalism and urgency
• Greet VIP guests and conduct spa tours when required
• Monitor guest satisfaction and ensure personalized service standards are maintain...