Summary:

The Assistant Service Manager – Trainee is a front-line associate who is a liaison between the customer and the technician. They assist the customer with taking care of

their vehicle, writing the repair order, facilitating the service and walking the customer's vehicle through the entire service process.

Essential Duties include the following; however, other duties and responsibilities may be assigned.

• In this role, the trainee will shadow experienced Assistant Service Managers to gain familiarity with the responsibilities and expectations of the position.
• Spends a minimum of 60% of daily work activities communicating information to guests on maintenance and repair needs that are identified and writing repair orders for services.
• Promotes service sales through communication of information to guests on maintenance and repair needs that are identified during the service appointment process.