Look over the daily operations and performance of AWS. Also, maintain control over the employees in the AWS for the pursuit of quality service.
Attend to the complaints of customers; direct relevant employees to resolve complaints. Also, maintaining check & balance of all system documents and in case of any error, take corrective measures with the consultation of the Branch Manager.
Ensuring that once a complaint has been attended to and rectified by Dawlance technical service officers, the same fault should not be reported.
Maintain conducive relations with dealers and franchises to ensure they add value to the business. Also, to ensure that all the reports of Branch/Franchises (Revenue, Satisfaction, Quality, warranty issues, and trainings) are sent to the Branch Manager.
To ensure employees are well aware of health and safety precautions.
To control warranty, costs, expenses, revenue generation,...