About the Role We are seeking an experienced Assistant Service Delivery Manager to oversee the operations and maintenance of IT systems. You will manage service delivery teams, ensure SLA compliance, and drive system reliability, security, and continuous improvement.
Key Responsibilities - Lead and manage a team of L1/L2 support engineers
- Oversee daily IT operations, maintenance activities, and service requests
- Plan and manage preventive maintenance and change activities
- Track IT assets and maintain accurate documentation for audits
- Manage vendors and subcontractors, ensuring performance and contract compliance
- Monitor SLAs and implement service performance improvements
- Manage operational budgets and cost control
- Act as the main point of contact for customers and ensure timely issue resolution
Requirements - Minimum 3–4 years of leadership experience in IT s...