Oversee and manage the day‑to‑day operations of the hotels reservations department ensuring smooth and efficient processes.
Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls minimizing loss of calls and ensuring a high level of conversion into bookings.
Supervise and train reservations staff providing guidance support and ongoing performance feedback.
Handle complex guest inquiries resolve issues and provide solutions to maximize guest satisfaction without loss in revenues.
Ensure exceptional customer service by promptly responding to guest inquiries requests complaints and ensuring there is not loss of business.
Collaborate with other hotel departments to ensure seamless guest experiences and effective communication.
Maintain positive relationships with guests travel agents corporate clients and other stakeholders.