•  Sort all the correspondence in the order of priority and process the reservation to the set standard

•  Input, modify or cancel phone reservations into the system direcly and file accordingly

•  Access the GDS / CRS / Internet regularly and input these reservations into the system

•  Ensure that all the reservation requests are processed and confirmation and or cancellation letters, faxes or e-mails are sent out within 24 hour period.

•  File all correspondence in a chronological and alphabetical order on a daily basis.

•  Check all the reservations for the next days arrival and ensure that all the pertinent information regartding the stay and special requests are being fulfilled.

•  Acquaint self with regular callers and acknowldge them by name.

•  Answer complaints regarding reservation and refer any problems to the Assistant Reservations Manager and / or FOM.