The Position

The Assistant Reservations Manager supports the Reservations Manager in overseeing all aspects of the hotel's booking operations. This role ensures that reservations are handled efficiently, accurately and with a high level of customer service contributing directly to guest satisfaction and revenue optimization.

KEY ROLES & RESPONSIBILITIES

• Ensures the daily operations of the Reservations Department run smoothly by managing task checklists and confirming timely completion and review.
• Spot-checks previous days' reservations and verifies all VIP arrivals to ensure accuracy and readiness.
• Supports recruitment efforts, facilitates monthly and on-the-job training and evaluates staff performance to uphold Raffles service standards.
• Leads training initiatives aimed at fostering professionalism, boosting productivity and delivering exceptional guest service.
• Motivates team members through coaching and ...