Responsibilities

• Assist in managing the daily operations of the restaurant to ensure smooth and efficient service.
• Supervise and support supervisors, service crew, baristas, and other operational staff.
• Ensure all team members comply with company policies, SOPs, hygiene, and service standards.
• Monitor staff attendance, punctuality, grooming, and work performance.
• Prepare and manage staff duty rosters and manpower scheduling.
• Ensure excellent customer service and handle customer feedback...