Oversees and manages daily operations of the outlet to ensure smooth operation and maintain quality standard of services including cleanliness and maintenance
Plan continuous improvement activities within the outlet
Deploy customer service standards within the outlet to drive organisation's customer experience goal
Monitor team's adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
Perform audit on staff adherence with the organisation's personal, food and beverage hygiene standards
Ensure customers have a pleasant and memorable dining experience
Constantly obtain customer feedback during operations to ensure satisfaction
Monitor setup, maintenance, cleanliness and safety of dining areas
Perform duties like ordering, serving, clearing and setting of tables
Greet customers as they arrive and showing them to their table