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Assistant Manager

Company

FORKETTA PTE. LTD.

Location

singapore, singapore

Type

Full-time

Key Responsibilities Daily Operations & Guest Relations
  • Shift Management: Oversee opening, closing, and smooth day-to-day operations during peak and off-peak hours.
  • Customer Service: Act as the primary point of contact for guest feedback and swiftly resolve complaints to maintain high satisfaction.
  • Quality Control: Ensure food, beverages, and service strictly adhere to brand standards, recipes, and presentation guidelines.
Team Leadership & Development
  • Staff Scheduling: Create and manage weekly duty rosters, assign stations, and track employee attendance.
  • Training & Onboarding: Assist in hiring, training, and mentoring new team members.
  • Performance: Monitor employee performance, provide constructive feedback, and enforce workplace conduct.
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