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Assistant Manager, Service Transformation & Optimization

Company

Aegon

Location

Hong Kong, Hong Kong

Type

Full-time

Description

Responsibilities:

  • Collaborate with cross-functional teams to identify and implement operational improvements that enhance customer experience and service efficiency.
  • Support the planning and execution of transformation initiatives, including process redesign, system enhancements, and new product implementations.
  • Conduct data analysis and develop insights to support strategic decision-making and performance optimization.
  • Assist in managing project timelines, stakeholder communications, and change management activities.
  • Maintain and enhance operational documentation, including SOPs, training materials, and service guidelines.
  • Monitor service quality metrics and support initiatives to drive continuous improvement.
  • Coordinate with internal stakeholders to ensure alignment on operational priorities and transformation goals.
  • Contribute to the development of business cases and post-implem...

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