Assist in identifying and implementing action plans to ensure the achievement of the set targets and business growth objectives.
Migrate customer transactions from the branches to low cost electronic channels to ensure reduced cost for branch operations.
Manage the transition of Branches into sales and service business units and create a culture of sales and service within the branch to ensure high performance
Customer Service
Ensure high levels of customer service of all sales & service function by efficiently abiding to the process and by reducing customer waiting time and service time.
Regularly review customer complaints, taking necessary initiatives whenever required to ensure prompt resolution and high customer satisfaction
To regularly meet with the customers to identify their business needs and to ensure a proper cross-selling.