Role Overview

As the Assistant Manager, you will support day‑to‑day operations while driving an exceptional customer and employee experience. You will be the face of the Service Centre, setting the tone for service excellence, team culture, and operational execution.

Responsibilities

• Lead as the face of the Service Centre, delivering exceptional, care‑driven customer experiences.
• Coach and support the team in identifying customer needs and applying value‑based selling to reach business goals.
• Build and sustain a customer‑first culture for both internal and external stakeholders.
• Champion local marketing and community initiatives that strengthen brand presence and engagement.
• Develop a high‑performing, accountable team through ongoing coaching, clear expectations, and recognition.
• Foster a supportive, collaborative environment where people are motivated and empowered to succeed.
• Model our core valu...