What the role is

The role involves anti-scams activities that includes performance monitoring, contract administration, and stakeholder engagement to drive efficiency and strengthen partnerships.

What you will be working on

• Oversee monitoring of telco/vendor compliance, SLAs, and reporting requirements.
• Ensure accuracy, consistency, and completeness of records in the telco/vendor management database.
• Oversee the drafting and updating of SOPs, response templates, and documentation to ensure alignment across the team.
• Prepare briefing papers, presentations, and reports for management and regulatory submissions.
• Act as the escalation point for telcos, vendor and internal stakeholders and oversee public communications, including addressing public queries.

What we are looking for

• Background in Telecommunications, Engineering, or related field.
• At least 5 years of relevan...