KeyResponsibilities:

• To provide daily, weekly, monthly and ad hoc reports in the stipulated timeframes and as required by the Operations Management team and the client.
• Regularly review operations performance and be able to provide immediate snapshot views on health of Operations.
• Work with IT and CRM teams to automate and centralize required reports from several data sources.
• Generate forecasts, providing supporting data and documentations to project required resource to man the desk.
• Prepare for and attend internal / external meetings regarding the performance of EMGS operation and all associated metrics as required.
• Work closely with the Operations Management team to ensure key operational deliverables are met.
• Review Operations work processes, providing recommendations for improvement.
• Ensure accuracy/integrity of all data.
• Lead, supervise and manage the Specialist- MI...