Attend to users’ incoming email and promptly respond or advise pertaining to queries.
Attend to incoming SAR requests to process and complete all ID provisioning/de‑provisioning requisitions assigned within SLA or agreed dates stipulated in bulk requests.
Execute access‑related service requests and change tasks in accordance with internal ITIL change management procedures.
Provide day‑to‑day operational support and troubleshooting for IDM/PAM infrastructure, including Windows, Unix, AS400, and related application platforms within CyberArk/MasterSAM.
Assist in privileged access provisioning and revocation, ensuring that activities are tracked and aligned with access policies.
Participate in change‑management processes/call and ensure proper documentation and impact assessment for any IDM/PAM‑related changes or support requirements.
Assist the Support/Project team to resolve CyberArk/MasterSAM issu...