Job Overview: Policybazaar is hiring an experienced Assistant Manager – Voice Process (Sales) to lead and manage B2C sales teams, drive revenue growth, and ensure operational excellence in a target-driven environment. Key Responsibilities: Lead and manage a Voice Process / B2C Sales team Drive team performance and achieve sales targets Monitor productivity, conversions, occupancy, attrition, and shrinkage Conduct coaching, feedback, and performance review sessions Ensure adherence to process and quality standards Track KPIs, MIS reports, and team performance metrics Handle team escalations and support process improvements Monitor operational metrics such as CSAT, AHT, SLA, and occupancy Key Requirements: Minimum 7 years of experience in Voice Process / B2C Sales Experience in Telesales / Inside Sales is mandatory Minimum 2 years of team handling experience is mandatory Must have experience in managing attrition and shrinkage Must have experience in occupancy management Strong understan...