Description

Principal Accountabilities
• Organises team activities and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs. 
• Implements service and team strategy plans and goals in collaboration with other teams/customers.
• Coaching & training of team
• Review business performance metrics, provides governance and resolution support 
• Implement and drive documentation and reporting of key metrics and results

Job Complexity
● Coordinates and supervises the daily activities of business or technical support or production team
● Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
● Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager
● Typically does not spend more than 20% of time performing the work...