• Manage all activities for the assigned department across three shifts, ensuring seamless handovers and consistent process discipline 24/7.
• Translate high-level business objectives into actionable operational plans, identifying capacity gaps and leading scalability projects.
• Own and drive departmental KPIs (UPH, accuracy, and service levels) by setting clear targets and tracking real-time performance data.
• Collaborate with Demand Planning, Commercial, Procurement, and Inventory teams to align DC throughput with broader business outcomes.
• Oversee total workforce planning, including the optimization of both insourced (FTE) and outsourced staff to meet volume fluctuations.
• Lead the hiring, onboarding, and technical training for your specific department to ensure a high-performing talent bench.
• Manage and coach a team of Supervisors and frontline staff (30–50+ indirectly), focusing on succession...