• Handle inquiries and complaints involving the agency force.
• Investigate and analyse transactions, data, information, and documents related to complaints.
• Oversee all administrative matters pertaining to complaints lodged by customers or investors.
• Review and/or edit memorandums, reports, proposal papers, etc.
• Coordinate, manage, and ensure timely submission of reports, documents, information, etc.
• Ensure that relevant reports, guidelines and policies related to Unit Trust Consultants (UTCs) are updated.

Job Requirements

• Degree in Law, Mass Communication, English Language, Business Administration, Psychology, or any relevant field.
• Minimum 6 years of working experience.
• Possess good writing and editing skills with strong command of English, both written and spoken.
• Possess strong analytical skills to interpret data and provide insights.
• A good team leader...