To oversee the Club Millésime operations including the butler service ensuring that the hotel standards and procedures are fully known and followed.
To ensure uncompromising levels of cleanliness and maintenance through each Heartists responsibility.
To ensure appropriate stock level for the smooth run of the Club Millesime operations and to prepare requisitions accordingly.
To use the proper telephone etiquette as per Sofitel standards.
To ensure a proper coverage and supervision of the lounge and butler service at all times.
To be present in the Club Millesime lounge during breakfast, afternoon tea and evening cocktail and to socialize with guests playing a Public Relations role.
To ensure that all Club Millesime guests enjoy their stay and receive the finest personal service.
To personally greet and escort the guests rather than pointing out directions.