Conduct daily briefing to ensure important information and updates are shared among team members
Manage guest requests and ensure tasks are properly carried out
Resolve issues pertaining to guest’s negative feedback and manage the complaint efficiently to maximize guest satisfaction and communicate to Manager and Service Management for any necessary follow up
Monitor daily butler operations ensuring that tasks are carried out and guest requests are attended without fail
Solicit feedback directly from guests; record feedback and use established documentation and circulation procedure to share the information
Handle meet and greet of VIPs
Audit Butlers’ Suite Orientation and Turndown services to ensure established standards are met
Work closely with other relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities an...