Acting Lodge Manager in the absence of the Lodge Manager (LM).
Take full responsibility for the management of the following teams: Front of House (FOH); Housekeeping; Lodge Maintenance.
Front of House: inspire, stimulate and lead the FOH team; maintain the Pan FOH system; manage day sheets, rooming list, and arrival report; oversee reception, curio shop and switchboard; banking, invoices and gratuities; welcome and goodbye; conduct site inspections – show time; manage guest feedback – Centricity Feedback system.
Housekeeping: inspire, stimulate and lead the housekeeping team; maintain housekeeping standards within the lodge; spot check of rooms and turndowns; staff uniform control.
Lodge Maintenance: inspire, stimulate and lead the lodge maintenance team; control and supervise maintenance activities; work closely with the Kapama Game Reserve Maintenance Manager; manage preventative maintenance service schedules; o...