To promote a helpful and professional image to Guests with full cooperation when requiring assistance ensuring a prompt caring and helpful attitude.
To strive and anticipate the customers needs whenever possible to enhance quality service and in turn enhance customer satisfaction.
To give full cooperation to any colleagues requiring assistance in a prompt caring and helpful manner. To be flexible in assisting around the Hotel in response to the business and customer needs.
To develop and maintain quality training and coaching in a systematic and professional way to ensure consistent delivery of the product service standards.
To manage the recruitment of colleagues scheduling and planning of departmental rosters departmental orientation colleagues and training schedules.
To assist in creating an environment which promotes colleagues morale that encourages employees to have pride in their department ...