Hospitality qualification preferred - 23 years' experience in a Housekeeping supervisory or leadership role within a 4 or 5-star hotel environment - Experience within a large hotel operation of at least 300 rooms essential - Strong knowledge of housekeeping procedures, cleaning products, hygiene standards, and health & safety regulations - Proficiency in Opera, housekeeping management systems, and Microsoft Office - Strong leadership, planning, organisational and decision-making skills - Excellent communication and interpersonal abilities - Strong financial acumen and stock control experience - High attention to detail and quality standards - Ability to work in a fast-paced, pressurised environment - Well-groomed, professional and guest-focused approach - Flexible to work shifts, weekends, evenings and public holidays