Assistant Guest Services Manager Summary of Responsibilities
Assign sufficient manning to cater for daily operational needs
Planning of group movement/arrivals/departures and ensuring operational efficiency
Ensure smooth running of driveway and traffic flow in particular during heavy check-in/out of groups arrival/departure and functions/events in hotels
Liaise and coordinate with Convention Organizer to ensure efficient error free handling of group luggage and deliveries as well as smooth traffic flow at driveway
Plan and review rosters to ensure productivity goals are met
Lead the Guest Services team to personalize the guest arrival/departure experience
Conduct audit checks on colleague’s service standards and ensure compliance with hotel standards
Personal involvement in the arrival, rooming, and departure of key/VIP guests
Presence at lobby and driveway at critical guest flow ti...